Privacy Policy

Last Updated: 28 September 2024

This Privacy Policy describes how RoomGradez collects, uses, and shares your personal information when you use our services, visit our website (roomgradez.com), make a purchase, or otherwise interact with us (together, the "Services").

Please read this Privacy Policy carefully.

---

Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on our website, and the "Last Updated" date will be changed accordingly.

---

How We Collect and Use Personal Information

We collect personal information from various sources depending on how you interact with our Services.

We use this data to:

• Provide and improve our Services

• Communicate with you

• Fulfill legal obligations

• Enforce our terms

• Protect our rights, users, and platform

---

What Personal Information We Collect

Information You Provide Directly

This includes:

• Contact Information: Name, address, phone number, email

• Order Details: Shipping/billing info, payment confirmation

• Account Details: Username, password, security questions

• Customer Support: Content from your communications with us

Information Collected Automatically

We may collect usage data such as:

• IP address, browser type, device details

• Pages viewed, time on site, clicks

• Cookies, web beacons, analytics data

Information from Third Parties

This may include:

• Shopify (e-commerce platform)

• Payment processors (e.g., credit card details)

• Advertising and analytics partners

• Delivery services

All data received from third parties is handled in accordance with this Privacy Policy.

---

How We Use Personal Information

To Fulfill Services

• Processing payments and orders

• Sending transaction confirmations

• Managing your account and returns

• Customer support

For Marketing

• Sending promotions via email, SMS, or mail

• Personalized ads and product suggestions

For EU residents: processing is based on legitimate interest (Art. 6(1)(f) GDPR).

For Security and Fraud Prevention

• Detecting suspicious behavior

• Protecting your account

• Complying with legal obligations

---

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember preferences

• Analyze site usage

• Deliver targeted ads

You can manage cookies via your browser settings. Blocking cookies may affect site functionality.

More info: https://www.shopify.com/legal/cookies

---

How We Share Personal Data

We may share your data with:

• Service providers (e.g., hosting, payment, delivery)

• Marketing partners

• Legal authorities (if required)

• Affiliates or in case of a business acquisition or merger

We do not sell or use sensitive personal data without your consent.

---

Third-Party Sites and Links

We are not responsible for the privacy practices of other websites linked on our site. We recommend reading their privacy policies.

---

Children’s Privacy

Our Services are not intended for children under 16. If you are a parent or guardian and believe we have collected data from a child, please contact us to have it removed.

---

Data Security and Retention

While we use reasonable security measures, no system is 100% secure. Avoid transmitting sensitive data via unsecured channels.

We retain your data as long as necessary to:

• Maintain your account

• Fulfill our legal obligations

• Resolve disputes

• Provide Services

---

Your Rights (GDPR)

Depending on where you live, you may have the following rights:

• Access: Know what data we hold about you

• Delete: Request deletion of your data

• Correct: Request updates to inaccurate data

• Portability: Receive your data in a structured format

• Opt-Out: Stop sharing for marketing or targeted ads

• Restrict/Withdraw Consent: Limit or withdraw processing consent

• Appeal: Challenge a denial of your request

• Manage Preferences: Unsubscribe from promotional emails

To exercise your rights, contact us via the email below. We may need to verify your identity.

---

International Users

If you're located outside the EU, note that we may store or process your data in countries with different privacy laws. Where required, we rely on appropriate safeguards like Standard Contractual Clauses approved by the EU or UK authorities.

---

Complaints

If you're not satisfied with our handling of your data, you may contact your local data protection authority. EU users can find a list of authorities here.

---

Contact Us

If you have questions or wish to exercise your rights, email us at:
📧 info@roomgradez.com